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How can we help?

Most questions are answered below. If yours isn't, drop us a line.

How does the 7-day free trial work?

When you start a subscription, the first 7 days are free. You'll get full access to everything: lesson generation, unlimited vocabulary, smart reviews. We'll send a reminder before the trial ends. Cancel anytime in App Store settings — no charge if you cancel before the 7 days are up.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone: Settings → tap your name → Subscriptions → Reelingo → Cancel Subscription. Your access stays active until the end of the current billing period.

What's the difference between monthly and yearly?

Same features, different billing cadence. Yearly costs about 33% less per month if you stick around. You can switch between them at any time inside App Store settings.

Is there a free version?

Yes. Free accounts can open one already-generated lesson per day. Generating new lessons (turning a fresh episode into a custom lesson) requires a subscription, since it uses AI infrastructure that has real per-request cost.

How is my data used?

We store the minimum needed to run the app: your email (for sign-in), your vocabulary, your lesson progress, your subscription status. We don't sell, share, or use your data for advertising. Full details in our Privacy Policy.

How do I delete my account?

Open the app, go to Profile → Delete Account, and confirm. This permanently removes your account, vocabulary, and progress within seconds. Catalog content (shared shows and movies) stays available for other users. You can also email us at reelingo@addicted.design if you'd like us to do it for you.

Why doesn't a show I want appear in search?

Reelingo uses TMDB (The Movie Database) as the source. If a title exists on TMDB it can be added — try variations of the name, or the original title in its original language. Adult content is filtered out by default.

The lessons mention something inaccurate. What do I do?

Lessons, examples, and illustrations are AI-generated and can occasionally contain inaccuracies. Tap the menu (⋯) on any lesson to report a problem — we review reports and improve the system from real feedback. Use your own judgment: cross-check with a dictionary if something feels off.

I'm not getting push notifications.

Check Profile → Notifications inside the app: each type (daily phrase, streak, new episodes) has its own toggle. Then check iOS Settings → Reelingo → Notifications — system permission must be on. If you've denied push at the system level, only the iOS Settings can re-enable it.

I'm using Apple Sign In with Hide My Email — can I still get emails from you?

Yes. Apple's relay address forwards mail to your real Apple ID inbox. Account confirmation, subscription receipts, etc. all reach you normally. The only thing we can't do is see your real address.

Can I use Reelingo to learn languages other than English?

Right now, Reelingo is built specifically for English-from-shows. We may explore additional target languages later — let us know which ones you'd want.

I've been charged after cancelling — what happened?

Apple charges shortly before the period renews. If you were charged after cancelling, the cancellation likely happened after that renewal point. Apple handles refunds — request one at reportaproblem.apple.com. If something looks wrong on our side, email us and we'll help.

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Still need help?

Email us — we typically reply within a day or two.

reelingo@addicted.design
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© 2026 Reelingo. All rights reserved. This product uses the TMDB API but is not endorsed or certified by TMDB. Developed by addicted.